About the Tango Project
We want to improve responses to the difficulties (including abuse and discrimination) LGBTI elders face on the basis of their LGBTI identities. A significant number of LGBTI elders who experience difficulties don’t access advocacy or complaints services (see: LGBTIsubmissionAlicesGarage). This may be due to a number of factors, including LGBTI elders not having a sense of entitlement, not feeling safe accessing Government funded advocacy services, or not wanting to further damage relationships with family members or service providers.
To address this gap, the Tango Project is providing LGBTI elders in Victoria with an Independent Third Party (Dr Catherine Barrett) to document the difficulties encountered. Catherine is documenting difficulties in ways that protect the identities of LGBTI elders and is providing information to LGBTI elders on services available.
An important part of the Project is understanding patterns of difficulty and empowering LGBTI elders to mediate outcomes for themselves. At the 10 month review of the project in July 2017, LGBTI Elders identified the need for strategies to:
- Mediate with family members in ways that preserved relationships
- Build better understanding between LGBTI subgroups
- Provide health and human services with feedback about service experiences.
Strategies are currently being clarified and will be outlined on this page. The Tango Project was launched in October 2016 and will continue until October 2018. The project team is led by Dr Catherine Barrett, Director of Alice’s Garage and Ro Allen, Gender and Sexuality Commissioner for Victoria, in partnership with a group of LGBTI Elders (pictured above). A project advisory group includes a number of Victoria’s Commissioners and Advocacy Groups.
Reporting a difficulty
The project focuses on difficulties (including abuse or discrimination) that occurred between 1st October 2016 and 1st October 2018 in Victoria – that were experienced by LGBTI people aged 65 years or more on the basis of their LGBTI identity. There are three alternatives to participate, all are confidential and anonymous:
- Phone: call the Project Coordinator Dr Catherine Barrett on 0429 582 237 and have a confidential conversation
- Hard copy survey: download a hard copy of the Survey2 and email it to: firstname.lastname@example.org or post it to: Dr Catherine Barrett PO Box 1377 St Kilda South 3182
- Online survey: fill out the online survey by clicking here.
A review of the Tango Project took place in July 2017. A brief report on the review will be available soon.
- Switchboard provides a free, confidential and anonymous telephone counselling, referral and information service for LGBTI people and their supporters in Victoria. Phone: 1800 184 527 from 3:00pm to midnight seven days.Website: here
- beyondblue: creates mentally healthy environments and supports people across Australia – whatever their age and wherever they live. beyondblue has a tailored approach for specific groups – including LGBTI people, and a 24 hour/7 days a week hotline: 1300 22 4636. Web: here
Complaint and Advocacy Services
Whether or not you decide to share your story with the Tango Project team – there are a number of free and confidential complaints and advocacy services in Victoria that want to hear from LGBTI elders. This photo below shows seven of Victoria’s Commissioners preparing dance moves for the New Moves Event for Seniors Festival – they wanted to send a message of support to LGBTI Elders. You can click here to watch the short video we produced from the event.
The importance of the Commissioners reach out to LGBTI elders was highlighted at the ADA Conference in Brisbane in 2017. Brian Day OAM was introduced to Aged Care Complaints Commissioner Rae Lamb. Brian recognised Rae from the New Moves film; looked her in the eye and said: thanks for the dance.
The following is a list of free and confidential complaint and advocacy services that you could consider accessing:
- Victorian Equal Opportunity and Human Rights Commission: The Commission is an independent statutory body with responsibilities under The Equal Opportunity Act, The Racial and Religious Tolerance Act and The Charter of Human Rights and Responsibilities Act. The Commission provides a dispute resolution service, information and education about equal opportunity, racial and religious vilification and the Charter of Human Rights and Responsibilities and education, training and consultancy services. Phone: 1300 292 153. Website here
- Office of Public Advocate: The Office of Public Advocate (OPA) is an independent statutory body that safeguards the rights and interests of people with disability in Victoria. OPA’s Advice Service provides information on the rights of people with disability, and matters that may affect people with disability, including: guardianship and administration; powers of attorney; consent to medical or dental treatment; and referral to OPA’s Community Visitors Program. Phone: 1300 309 337. Website: here
- Aged Care Complaints Commissioner: The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian Government. You can make a complaint online, over the phone or by post. Phone:1800 550 552. Web: here
- Elder Rights Advocacy: Elder Rights Advocacy provides advice on the rights of aged care consumers including how to resolve problems that interfere with the care older people and their family members are entitled to. This includes helping to explain aged care services, negotiating with service providers, assisting with complaints, providing information and education to staff and management. Phone: 03 9602 3066 or 1800 700 600 (not mobiles).Website: here
- Seniors Rights Victoria: Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people. Services include a Helpline, specialist legal services, short-term support and advocacy for individuals and community and professional education. Seniors Rights Victoria also provides leadership on policy and law reform and works with other organisations to raise awareness of elder abuse. Phone: 1300 368 821. Website: here
- The Office of the Health Services Commissioner: The Office of the Health Services Commissioner receives complaints about health services and health privacy. The Commissioner can assist people make their concerns known to health service providers; protect people’s right of access to their health information; and assist in the resolution of complaints involving health care consumers and providers of health services. Phone: 1300 582 113. Website: here
- Mental Health Complaints Commissioner: The Mental Health Complaints Commissioner is an independent statutory body that deals with complaints about public mental health services in Victoria, including designated mental health services, mental health community support services, and NDIS funded mental health community support services. The Mental Health Complaints Commissioner works with consumers, families, carers and services to safeguard rights, resolve complaints, and improve services. Phone: 1800 246 054. Website: here
Given the historical relationship between the government and LGBTI Elders there is a need to build trust. We need to demonstrate to LGBTI Elders that #equalityisnotnegotiable in Victoria. It is not sufficient to say this – it needs to be demonstrated. The Tango Project will seek opportunities to bring LGBTI Elders together with government representatives, and particularly with advocacy and complaints services in order to build trust. In this section of the page we will share the activities.
High Tea with the Commissioner (14/3/17)
As part of the Rural LGBTI Equality Roadshow we organised a morning tea between a group of lesbian Elders in Ballarat and Gender and Sexuality Commissioner Ro Allen (below right). Feedback from the lesbians who participated was that they were grateful that a government representative had taken the time to visit.
New Moves – Victorian Senior’s Festival (21/10/16)
In October 2016 Alice’s Garage and all the Queens Men hosted the New Moves Event for Victoria’s Senior’s Festival. The event attracted over 120 LGBTI Elders and their allies. There were also 8 Commissioners and Advocates who came to share their message of support. Momentum for change is building (photo: Bryony Jackson).